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More users on Urbint Lens = Less utility asset damages

More users on Urbint Lens = Less utility asset damages

Utilities were missing their highest-risk construction site audits because inspectors were overwhelmed with tickets.

I designed workflows that helped damage prevention inspectors better filter and manage ticket intake and prioritize risk — helping prevent asset damage before it happens.

Senior Designer on team of 4, 1 of 2 designers working on DP Lens product, owned product research and design of several features.

Utilities were missing their highest-risk construction site audits because inspectors were overwhelmed with tickets.

I designed workflows that helped damage prevention inspectors better filter and manage ticket intake and prioritize risk — helping prevent asset damage before it happens.

Senior Designer on team of 4, 1 of 2 designers working on DP Lens product, owned product research and design of several features.

5+ accounts

Expanded from pilot users to entire damage prevention teams

5+ accounts

Expanded from pilot users to entire damage prevention teams

5+ accounts

Expanded from pilot users to entire damage prevention teams

5+ accounts

Expanded from pilot users to entire damage prevention teams

22-30% ↓

Entire DP teams on Urbint Lens see a 22-30% reduction in asset damages

22-30% ↓

Entire DP teams on Urbint Lens see a 22-30% reduction in asset damages

22-30% ↓

Entire DP teams on Urbint Lens see a 22-30% reduction in asset damages

EDITING THE TICKET EXPIRATION DATE

EDITING THE TICKET EXPIRATION DATE

Editing the tickets' expiration date allows DP inspectors to save tons of time and keep tickets compliant with state laws.

Editing the tickets' expiration date allows DP inspectors to save tons of time and keep tickets compliant with state laws.

FORWARDING TICKETS TO 3RD PARTIES

FORWARDING TICKETS TO 3RD PARTIES

Sometimes utilities subcontract site audits to 3rd party contractors if they're overloaded, or if specific infrastructure is examined by specialists.

Sometimes utilities subcontract site audits to 3rd party contractors if they're overloaded, or if specific infrastructure is examined by specialists.

ROUTE OPTIMIZATION

ROUTE OPTIMIZATION

Optimizing a DP inspector's route of addressing site audits allows them to prioritize high-risk and emergency sites and hit each site in an extremely time-efficient manner.

Optimizing a DP inspector's route of addressing site audits allows them to prioritize high-risk and emergency sites and hit each site in an extremely time-efficient manner.

MODEL EXPLAINER

MODEL EXPLAINER

DP Inspectors wanted to understand how the AI-powered risk ratings are determined, so I designed a feature that gave summary information about how the ratings were calculated without revealing the models' proprietary information.

DP Inspectors wanted to understand how the AI-powered risk ratings are determined, so I designed a feature that gave summary information about how the ratings were calculated without revealing the models' proprietary information.

OFFLINE MODE

OFFLINE MODE

DP Inspectors working in remote areas with limited or no internet access can still complete tasks on recently viewed tickets. The app uploads the data once they've regained internet access.

DP Inspectors working in remote areas with limited or no internet access can still complete tasks on recently viewed tickets. The app uploads the data once they've regained internet access.

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