PROBLEM(S)
PROBLEM(S)
Damage prevention inspectors for utilities often have high volumes of tickets for site inspections and struggle to audit and address the most high-risk construction sites in time
Utilities' infrastructure/assets often get damaged in construction projects if inspectors can't audit the most high-risk sites in time
Damage prevention inspectors for utilities often have high volumes of tickets for site inspections and struggle to audit and address the most high-risk construction sites in time
Utilities' infrastructure/assets often get damaged in construction projects if inspectors can't audit the sites in time
SOLUTION(S)
SOLUTION(S)
Design features for Urbint Lens product that allow inspectors to better filter and manage their ticket intake
Greater ability to manage ticket intake means the most high-risk sites are given priority, helping reduce asset damages
Design features for Urbint Lens product that allow inspectors to better filter and manage their ticket intake
OUTCOME(S)
OUTCOME(S)
Features designed helped expand user base within utility accounts from pilot users to entire damage prevention teams
Utilities with entire damage prevention teams using Urbint Lens typically see reduction of asset damages between 22-30%
Features designed helped expand user base within utility accounts from pilot users to entire damage prevention teams
Utilities with entire damage prevention teams using Urbint Lens typically see reduction of asset damages between 22-30%
BULK ACTIONS - EDIT TICKET EXPIRATION DATE
Being able to perform actions on several tickets at once saves DP inspectors tons of time. Editing the tickets' expiration date allows them to account for changing work schedules, emergency or short-notice work extensions, and keep tickets compliant with state laws.
Being able to perform actions on several tickets at once saves DP inspectors tons of time. Editing the tickets' expiration date allows them to account for changing work schedules, emergency or short-notice work extensions, and keep tickets compliant with state laws.
BULK ACTIONS - FORWARDING TICKETS TO 3RD PARTIES
Sometimes utilities subcontract site audits to 3rd party contractors if they're overloaded, or if specific infrastructure (water/sewer, fiber/comm lines) is examined by specialists.
Sometimes utilities subcontract site audits to 3rd party contractors if they're overloaded, or if specific infrastructure (water/sewer, fiber/comm lines) is examined by specialists.
ROUTE OPTIMIZATION
Being able to optimize a damage prevention inspector's route of addressing site audits allows them to prioritize emergency sites and hit each site in an extremely time-efficient manner.
Being able to optimize a damage prevention inspector's route of addressing site audits allows them to prioritize emergency sites and hit each site in an extremely time-efficient manner.
MODEL EXPLAINER
We all know AI isn't perfect. DP Inspectors gave feedback about wanting to understand how the AI-powered risk ratings are determined, so I designed a feature that gave summary information about how the ratings were calculated without revealing the models' proprietary information.
We all know AI isn't perfect. DP Inspectors gave feedback about wanting to understand how the AI-powered risk ratings are determined, so I designed a feature that gave summary information about how the ratings were calculated without revealing the models' proprietary information.
